Due to the hand-made, custom construction of our products, all sales are final. For custom products in particular, we make a strong effort to provide examples on the website as to what our products look like, though you can expect some variation and unique characteristics for each order. As a result, refunds cannot be offered once the order has been placed. Please keep this in mind before placing your order with us.
For readymade, non-custom items, in the event that we have shipped the wrong item to you, please contact us and we will correct the error by shipping the correctly-ordered product to you. In the event that your order was damaged or lost in transit, please contact us within 7 days of either the day it was received (if damaged) or when the order was expected to arrive (if lost) and we’ll send out a replacement if available in stock. If unavailable, we’ll refund the subtotal of the missing/damaged item.
For all items: We understand that our products are typically ordered for timed events. Because of this, we offer different shipping options for all our products to insure that your order arrives quickly. However, when ordering custom products, please be mindful of our estimated production times, typically around 2 weeks before shipping. The shipping method you choose will determine the estimated arrival date after it leaves our hands. Therefore, if an order has left our facility within our estimated production time and ships successfully based on your chosen shipping method, we are not responsible if your order arrives later than your preferred arrival date. If you have a specific date you need your order to be in-hand by, please contact us in advance to know if (1) your order can be processed in-house within the proposed time frame and (2) which shipping method you’d need to choose to ensure delivery by your preferred date.
For any other questions regarding our refund policy or for your specific order/circumstance, you’re always welcome to write us at firstname.lastname@example.org and we’ll always do our best to help you.